Terms of service

General Terms and Conditions with Customer Information

Scope
Conclusion of the Contract
Prices and Terms of Payment
Terms of Delivery and Shipping
Right of Withdrawal
Retention of Title
Liability for Defects
Liability
Indemnification in the Event of Infringement of Third-Party Rights
Prohibition of Reverse Engineering
Redemption of Gift Vouchers
Redemption of Promotional Vouchers
Applicable Law and Place of Jurisdiction

1. Scope

1.1. These General Terms and Conditions (hereinafter "GTC") of "Weßling & Budde Rasenspecht GbR / Christian Weßling & Melanie Budde-Weßling" (hereinafter "Seller") apply to all contracts concluded between a consumer or a trader (hereinafter "Customer") and the Seller for the goods and services offered by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby rejected unless otherwise agreed.

1.2. These GTC apply accordingly to the purchase of vouchers, unless expressly stated otherwise.

1.3. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

1.4. A trader is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

2. Conclusion of the Contract

2.1. The presentation of goods and services, in particular in the online shop, does not constitute a binding offer by the Seller.

2.2. First, the Customer places the selected goods in the shopping cart. In the next step, the ordering process begins, during which all data required to process the order is collected. At the end of the ordering process, a summary of the order and contract data is displayed. Only after confirming this order and contract data by clicking the button that completes the ordering process does the Customer submit a binding offer to purchase the goods contained in the shopping cart.

The Customer may also submit this offer to the Seller by e-mail, by post or by telephone.

2.3. The Seller accepts the Customer's offer by one of the following alternatives:

sending a written order confirmation or an order confirmation in text form (e-mail), or
requesting payment from the Customer after the order has been placed, or
delivering the ordered goods.

The time of acceptance is determined by whichever alternative occurs first.

The period for accepting the offer begins on the day after the Customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within this period, this shall be deemed a rejection of the offer. The Customer is then no longer bound by their declaration of intent.

2.4. If the payment method "PayPal" or "PayPal Express" is selected, payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). The PayPal User Agreement applies, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, for customers without a PayPal account, at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

If the Customer selects "PayPal" or "PayPal Express" as the payment method or pays using one of the PayPal payment methods, the Customer submits their offer by clicking the button that completes the ordering process. If, by clicking this button, the Customer simultaneously issues a payment order to PayPal, the Seller, in deviation from the above provisions, declares acceptance of the Customer's offer at the time the payment order is issued.

2.5. The text of the contract concluded between the Seller and the Customer is stored by the Seller on its internal systems. The Customer can view the General Terms and Conditions on this page at any time. The order data, the withdrawal policy and the GTC are sent to the Customer by e-mail. After completion of the order, the contract text is accessible to the Customer free of charge via their customer login, provided they have opened a customer account.

2.6. All entries made are displayed before the order button is clicked and can be reviewed by the Customer before submitting the order and corrected using the browser's back button or the usual mouse and keyboard functions. In addition, where available, correction buttons labelled accordingly are provided.

2.7. The contract language is the language in which the Customer completes the order in the online shop (German, English or Dutch).

2.8. It is the Customer's responsibility to provide a correct e-mail address for contact and order processing and to set their spam filters so that e-mails relating to this order can be delivered.

3. Prices and Terms of Payment

3.1. The prices shown are final prices. Where legally applicable, VAT is included. Any shipping costs are displayed during the ordering process before the order is placed.

3.2. For deliveries to countries outside the EU, additional customs duties, taxes or fees may be payable by the Customer to the competent customs or tax authorities or to credit institutions. The Customer is advised to enquire about the details with the relevant institutions or authorities before placing the order.

3.3. The Customer may choose from the payment methods available in the online shop.

3.4. For payment in advance by bank transfer, payment is due immediately after conclusion of the contract, unless otherwise agreed.

3.5. For payment via "PayPal", payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. The PayPal terms of use apply, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.

3.6. PayPal Checkout

If you pay via PayPal Checkout, payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), whereby PayPal may also use the services of third-party payment providers, which you may select where offered.

If PayPal offers payment methods within PayPal Checkout for which the Seller makes an advance performance (such as purchase on account or instalment payment), the Seller assigns its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically selected by the Customer. PayPal or the selected third-party provider first carries out a credit check before accepting the Seller's offer of assignment. The selected payment method may be refused if the credit check is negative.

Once the selected payment method has been approved, payment with discharging effect can only be made to PayPal or the respective commissioned payment service provider.

3.7. For payment via "PayPal Direct Debit", the claim is collected by PayPal from the Customer's bank account on behalf of the Seller after a SEPA direct debit mandate has been issued and the period for advance notification has expired. Advance notification is the Seller's announcement to the Customer that their account will be debited by SEPA direct debit and may, for example, take the form of an invoice or contract. If the direct debit cannot be collected due to insufficient funds or incorrect bank details, or if the Customer objects to the debit without being entitled to do so, the Customer shall bear the fees charged by the respective credit institution for the return debit if the Customer is responsible for this. The remaining contractual relationship and the rights and obligations towards and of the Seller remain unaffected by payment by direct debit.

3.8. If PayPal offers the Customer payment via "PayPal Pay in Instalments" within PayPal Checkout and the Customer selects this payment method, the Customer enters into an instalment agreement with PayPal. The Customer must then pay the invoice amount to PayPal under the conditions set by PayPal, which are communicated to the Customer in the PayPal payment portal. The PayPal terms of use apply, which can be found here: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE. The remaining contractual relationship and the rights and obligations towards and of the Seller remain unaffected by this payment method.

3.9. If PayPal offers the Customer purchase on account via "PayPal Invoice" within PayPal Checkout and the Customer selects this payment method, payment is processed by PayPal. The purchase price becomes due after delivery of the goods and must be paid to PayPal within 30 days of receipt of the invoice, unless another payment term is specified. Purchase on account requires a successful credit check by PayPal. If purchase on account is permitted after the credit check, the Seller assigns its claim to PayPal; payment with discharging effect can therefore only be made to PayPal. The remaining contractual relationship and the rights and obligations towards and of the Seller remain unaffected by this payment method. In addition, the PayPal General Terms of Use for purchase on account apply: https://www.paypal.com/de/webapps/mpp/ua/pui-terms.

3.10. If a payment method via Riverty is selected, payment is processed by Riverty GmbH, Gütersloher Str. 123, DE-33415 Verl, Germany (hereinafter "Riverty"). The Riverty payment methods offered are listed in the online shop. Purchase on account requires a successful credit check by Riverty. If purchase on account is permitted after the credit check, the Seller assigns its claim to Riverty; payment with discharging effect can therefore only be made to Riverty. The remaining contractual relationship and the rights and obligations towards and of the Seller remain unaffected by this payment method.

3.11. For payment by credit card, Apple Pay, Google Pay, Shop Pay, Klarna and other payment methods offered in the online shop via Shopify Payments, payment is processed via the payment service Shopify Payments. For Klarna payment methods, the terms of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, which are displayed to the Customer during the ordering process, additionally apply.

4. Terms of Delivery and Shipping

4.1. Goods are delivered by shipment to the delivery address specified by the Customer. In deviation from this, for payment via PayPal, the delivery address stored by the Customer with PayPal at the time of payment is decisive.

4.2. Delivery by freight forwarder is made "kerbside", i.e. to the public kerb nearest to the delivery address. This applies only if nothing else results from the Seller's shipping information and nothing else has been agreed.

4.3. If the Seller incurs additional costs due to an incorrect delivery address, an incorrect addressee or other circumstances that make delivery impossible, these costs shall be reimbursed by the Customer, unless the Customer is not responsible for the incorrect information or the impossibility. The same applies if the Customer was temporarily prevented from accepting delivery, unless the Seller had given reasonable advance notice of the delivery. Excluded from this provision are the costs of the original shipment if the Customer has effectively exercised their right of withdrawal. In this case, the statutory provisions or the provisions made by the Seller apply.

4.4. In the case of agreed self-collection, the Seller will inform the Customer that the ordered goods are ready for collection. After receiving this e-mail, the Customer may collect the goods, by arrangement with the Seller, at the Seller's registered office or at an agreed location. In this case, no shipping costs are incurred.

4.5. Vouchers are provided to the Customer in the following form:

by e-mail
by download
by post

4.6. The delivery time is stated on the respective product page. For goods that are only manufactured after the order is placed, the delivery time begins with the conclusion of the contract or, in the case of payment in advance, upon receipt of payment.

4.7. Custom-made products, in particular devices in a special colour chosen by the Customer (e.g. "RAL colour of your choice"), are only manufactured according to the Customer's specifications after conclusion of the contract. The delivery time may therefore be longer than for standard versions; it is stated on the product page or in a separate notification from the Seller.

5. Right of Withdrawal

5.1. If the Customer is a consumer, they are generally entitled to a right of withdrawal.

5.2. The Seller's withdrawal policy applies to the right of withdrawal.

5.3. Consumers who, at the time of conclusion of the contract, are not nationals of a member state of the European Union and whose sole place of residence and delivery address at the time of conclusion of the contract are outside the European Union are not entitled to a right of withdrawal.

5.4. There is no right of withdrawal for contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer. This applies in particular to devices manufactured in a special colour chosen by the Customer.

6. Retention of Title

If the Seller makes an advance performance, the goods remain the property of the Seller until the purchase price has been paid in full.

7. Liability for Defects

7.1. With regard to warranty, the statutory provisions on liability for defects apply, unless otherwise agreed.

7.2. The Customer is requested to report delivered goods with obvious transport damage to the carrier and to inform the Seller accordingly. Failure to do so has no effect on the Customer's statutory or contractual claims for defects.

7.3. Damage that occurs after handover as a result of improper handling, failure to observe the operating instructions, or interventions, modifications or repairs by the Customer or third parties does not constitute a defect within the meaning of the statutory liability for defects, insofar as such work is not described in the operating instructions. The Customer's statutory rights with regard to defects that already existed at the time of handover remain unaffected.

7.4. If the Customer is a trader, the following applies in deviation from 7.1:

The limitation period for claims for defects is one year from delivery of the goods. This does not apply to claims for damages due to injury to life, body or health, in cases of intent or gross negligence, fraudulent concealment of a defect, claims arising from a guarantee, or recourse claims under Sections 445a, 445b and 478 of the German Civil Code (BGB).
The Seller chooses the type of subsequent performance (repair or replacement).
If the Customer is a merchant within the meaning of the German Commercial Code (HGB), the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB applies. If the Customer fails to give the notices required therein, the goods are deemed approved.

8. Liability

The Seller's liability for all contractual, quasi-contractual, statutory and tortious claims for damages and reimbursement of expenses is determined as follows:

8.1. The Seller is liable without limitation for damage caused by intentional or grossly negligent conduct. In the event of injury to life, body and health and breach of essential contractual obligations (cardinal obligations), the Seller is also liable for slight negligence.

An essential contractual obligation is one whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the contracting party regularly relies and may rely.

The Seller is also liable as regulated above on the basis of a guarantee, unless otherwise provided in this respect.

This also applies to indirect consequential damage, in particular loss of profit, and to mandatory liability such as under the German Product Liability Act.

8.2. Except in cases of intentional or grossly negligent conduct, damage resulting from injury to life, body and health, and breach of essential contractual obligations (cardinal obligations), liability is limited to the damage typically foreseeable at the time the contract was concluded and otherwise, in terms of amount, to the average damage typical for the contract. This also applies to indirect consequential damage, in particular loss of profit.

8.3. Otherwise, liability of the Seller is excluded.

8.4. The above liability provisions also apply accordingly in favour of the Seller's employees and vicarious agents.

9. Indemnification in the Event of Infringement of Third-Party Rights

If, in addition to delivering the goods, the Seller is contractually obliged to process the goods according to the Customer's specifications, the Customer must ensure that the content provided to the Seller for this purpose does not infringe the rights of third parties. The contracting parties agree that the Customer shall indemnify the Seller against third-party claims in this connection, unless the Customer is not responsible for the infringement. The indemnification also includes the assumption of the reasonable costs of the necessary legal defence, including all court and lawyers' fees, at the statutory rate. In the event of a claim by third parties, the Customer is obliged to provide the Seller immediately, fully and truthfully with all information required to examine the claims and to defend against them.

10. Prohibition of Reverse Engineering

The Customer undertakes not to analyse, dismantle or copy the delivered products, assemblies or spare parts for the purpose of developing, manufacturing or marketing identical or functionally similar products. This also applies to commissioning third parties. The use, maintenance, care and repair of the products, including any disassembly required for this purpose, remain unaffected.

11. Redemption of Gift Vouchers

11.1. Vouchers purchased via the Seller's online shop ("Gift Vouchers") can only be redeemed in the Seller's online shop.

11.2. Gift Vouchers and remaining balances of Gift Vouchers can be redeemed until the end of the third year following the year in which the voucher was purchased. Any remaining balance will be credited to the Customer's voucher account until the expiry date.

11.3. Gift Vouchers can only be redeemed before the ordering process is completed. Subsequent redemption is not possible.

11.4. Several Gift Vouchers can be redeemed within one order.

11.5. Gift Vouchers can only be redeemed for the purchase of goods and services. The purchase of further Gift Vouchers cannot be paid for with a voucher.

11.6. If the value of a Gift Voucher is not sufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.

11.7. Balances on Gift Vouchers are neither paid out in cash nor bear interest.

11.8. Gift Vouchers are generally transferable. The Seller may make payment with discharging effect to the Customer who redeems the respective Gift Voucher. This does not apply if the Seller has knowledge or grossly negligent lack of knowledge of the holder's lack of entitlement, legal incapacity or lack of authority to represent.

12. Redemption of Promotional Vouchers

12.1. Vouchers that the Seller issues free of charge as part of (advertising) promotions with a specific period of validity and that cannot be purchased by the Customer ("Promotional Vouchers") can only be redeemed in the Seller's online shop and only within the period specified by the Seller.

12.2. Promotional Vouchers can only be redeemed by consumers.

12.3. Individual products may be excluded from the voucher promotion. Any specific restrictions can be found on the Promotional Voucher.

12.4. Promotional Vouchers can only be redeemed before the ordering process is completed. Subsequent offsetting is not possible.

12.5. Several Promotional Vouchers can be redeemed within one order.

12.6. The value of the goods in the respective order must be at least equal to the amount of the Promotional Voucher. Any remaining balance will not be refunded by the Seller.

12.7. If the value of a Promotional Voucher is not sufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.

12.8. The balance of a Promotional Voucher is neither paid out in cash nor bears interest.

12.9. The Promotional Voucher will also not be refunded if the Customer returns goods paid for in whole or in part with the Promotional Voucher within the scope of their statutory right of withdrawal.

12.10. Promotional Vouchers are generally transferable. The Seller may make payment with discharging effect to the Customer who redeems the respective Promotional Voucher. This does not apply if the Seller has knowledge or grossly negligent lack of knowledge of the holder's lack of entitlement, legal incapacity or lack of authority to represent.

13. Applicable Law and Place of Jurisdiction

13.1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and on the applicability of mandatory provisions, in particular of the country in which the Customer as a consumer has their habitual residence, remain unaffected.

13.2. This choice of law does not apply with regard to the statutory right of withdrawal for consumers who, at the time of conclusion of the contract, are not nationals of a member state of the European Union and whose sole place of residence and delivery address at the time of conclusion of the contract are outside the European Union.

13.3. If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller's registered office. The same applies if the Customer has no general place of jurisdiction in Germany.

Last updated: September 2026

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