Refund policy

Right of Withdrawal

Consumers are entitled to a right of withdrawal for contracts for the supply of goods in accordance with the following provisions.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Withdrawal Instructions

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the last goods.

To exercise your right of withdrawal, you must inform us (Weßling & Budde Rasenspecht GbR / Christian Weßling & Melanie Budde-Weßling, Hafenstr. 9-13, 49565 Bramsche, Germany, tel.: +49 5461 9080211, e-mail: shop@rasenspecht.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, but it is not mandatory.

You can also complete and submit the model withdrawal form or any other clear statement electronically on our website www.rasenspecht.de. If you make use of this option, we will send you confirmation of receipt of such a withdrawal without delay (e.g. by e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You can also exercise your right of withdrawal online at https://rasenspecht.de/apps/returns/withdrawals. If you use this online function, we will send you confirmation of receipt on a durable medium (e.g. by e-mail) without delay, including information on the content of the withdrawal declaration as well as the date and time of its receipt.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning those goods that can be returned by normal post due to their nature. You will have to bear the direct cost of returning those goods that cannot be returned by normal post due to their nature (freight goods); these costs amount to 98 euros for each such item.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not exist for contracts:

for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal requirements;

The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not nationals of a Member State of the European Union and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

Model Withdrawal Form

(If you want to withdraw from the contract, please complete and return this form.)

To Weßling & Budde Rasenspecht GbR / Christian Weßling & Melanie Budde-Weßling, Hafenstr. 9-13, 49565 Bramsche, e-mail: shop@rasenspecht.de:

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate

Bevor du das so übernimmst, ein wichtiger Hinweis: Für den Live-Betrieb auf der englischen Storefront ist die rechtssichere Variante die englische Fassung von Protected Shops selbst, nicht meine Übersetzung. Die Haftungsübernahme von Protected Shops gilt nur für deren eigene Texte, und sie liefern Rechtstexte oft mehrsprachig. Frag dort, ob sie die Widerrufsbelehrung auf Englisch bereitstellen. Was ich dir hier gebe, ist eine getreue Arbeitsübersetzung, gut zum Verstehen und als Entwurf, aber ohne deren Haftungsdeckung.

Zur E-Mail: Ich habe shop@rasenspecht.de eingesetzt, weil das die in easyReturns hinterlegte Adresse ist. Bitte bestätige, dass die stimmt. Und denk dran: Das "mailto@rasenspecht.de" ist auch in deiner deutschen Fassung kaputt, das musst du dort genauso korrigieren, nicht nur hier.

Hier die Übersetzung: